What’s an Automated Runbook?

What’s an automated Runbook, and why do you need it to get organized?

The short answer: it’s how we bring your documentation and intellectual property to life in MSPComplete.

Runbooks operationalize your best practices and ensure that your services are delivered with consistency—the key to increasing satisfaction for your customers and profitability for your business. They leverage powerful automation to centralize and execute PowerShell scripts in the cloud, minimizing the manual work your engineers perform when delivering services.

You’ve got systems in place that turn alerts into tickets and tickets into bills; you’ve got a wealth of scripts you can run that help address customer pains with the products and technologies they’re using; but there’s something missing. (Hint: not anymore, thanks to MSPComplete!)

Runbooks in MSPComplete enable greater automation, standardization, and benchmarking in your service delivery practices.

How do you know services are delivered the best way every time?

If your processes are captured in a document for others to follow, you’re ahead of many of the IT service providers we’ve spoken to. Many don’t have their methods written down to begin with, let alone standardized.

Even if you keep your documents updated with your best practices, how do you ensure these documents are actually being followed every time to improve the service delivery?

What happens when an engineer finds a smarter or faster way to solve a problem?

How do multiple team members collaborate on a process quickly and efficiently if the document can’t tell them exactly where their teammate left off and what they need to do next?

Runbooks are the answer.

Convert your documentation into action. Turn your processes into step-by-step guidance that surfaces the exact information needed at the right moment. Track every task to ensure your process is being followed and eliminate constant status updates with increased visibility into every service delivered. Benchmark your performance and get insights into opportunities to improve processes, scale knowledge across your teams, and drive more efficiency by automating time-consuming tasks.

Capture and scale your knowledge, best practices, and intellectual property. Crowdsource best practices and spread hero work across your organization. Runbooks can also be built as templates and then customized for verticals, unique customer needs, or specific scenarios. Grow your intellectual property to increase the value of your business.

Boost employee engagement and growth. Ensure the right person is doing the work that makes sense for their skill level and their workload. Leverage step-by-step guidance to teach new skills to junior resources faster. Empower your best people to focus on the most challenging work. Intelligently assign work to individuals or teams, manage tasks queues, and even load balance work automatically.

Get organized to increase service profitability and customer satisfaction. You can’t measure and improve profitability if you aren’t executing your services with consistency. Standardizing your processes not only helps you understand the true costs of delivering services, but ensures your customers are getting exactly what they paid for. Keep everyone aligned internally and externally, and give customers a smooth hand-off from sales to delivery.

Love MigrationWiz? With MSPComplete, we’ll help you provide the best migration experience.

Do you use MigrationWiz to onboard customers to the cloud? Now you can leverage step-by-step guidance to learn and use all of the advanced MigrationWiz features, built into MSPComplete. Do you have custom processes you wrap into your MigrationWiz projects? You can modify BitTitan out-of-the-box Runbooks to match the way you deliver. MSPComplete combines powerful automation, standardization, and benchmarking to help you provide the best migration experience to customers.

Ready to get started with MSPComplete?

Sign up for your free account to start getting organized with Runbooks.

About the author

Spencer Czapiewski

Spencer Czapiewski is a senior staff writer for ModernMSP. A Seattle native with a passion for writing and marketing, he loves putting narrative and lightheartedness into his technology content.

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